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Shipping And Returns

Q. What is www.buyriseandshine.com’s shipping policy?

A. We strive to deliver products purchased from www.buyriseandshine.com in excellent condition, and in the fastest time possible. Also, for all the purchases you make, we will deliver the order at your doorstep free of cost.

If the order is cancelled (before shipment), lost or un-delivered to your preferred location, we will refund the complete order amount, if paid online. In case of any problem or quality issue with the product, we will exchange the product. All you have to do is to contact us at +91 9853160160 as soon as possible, and we will provide you with a refund or replacement depending on the options available. However, www.buyriseandshine.com will not be responsible for any damage caused after delivery.

Q. What is the estimated time of delivery?

A. We deliver your order within 5 to 7 business days (excluding Sundays and public holidays).

Q. Are there any hidden charges applicable on my order?

A. There are no such hidden charges applicable when you order a product at www.buyriseandshine.com. The price listed on our website is final and inclusive.

Q. Why can’t the product be shipped to my area?

A. Although we ship to maximum places in different parts of India, we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:-

  • Whether our trusted delivery partner can deliver at your address.
  • Legal Restrictions, if any, on shipping particular products to your location.
  • The availability of a reliable courier partner in your location.
Q. Is it possible to request to change the delivery address at any point in time once the order has been placed?

A. The order has been placed but not dispatched.

Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact us at +91 9853160160 as soon as possible for the changes in the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.

The order has been placed and dispatched

Once the order has been placed and dispatched, we would be unable to redirect the order to the second delivery address. We apologise for any inconvenience caused and our policies are made to provide a better shopping experience for all of our customers.If our shipper is unable to ship the order at your provided address then the order is automatically returned to our warehouse and processed as a return.

For any further query contact us at +91 9853160160.

Q. I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?

A. If your placed order is not yet dispatched then please contact our customer team at +91 9853160160 as soon as possible for the changes. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order. But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

Cancellation & Return
Q. What is www.buyriseandshine.com’s cancellation policy?

A. An order once placed can not be cancelled. To check more about order cancellation please call us at +91 9853160160.

Q. What is www.buyriseandshine.com’s return policy?

A. A.In an event where you’d want to return the product that you purchased from our website, you should inform us at +91 9853160160. If the reason for return is valid we will accept the returns.

#Points to be considered while returning:

1.To initiate the return process, call us at +91 9853160160.

2. The product should be in its original condition. The product should be unopened, and unused.

3. Please make sure to return the original invoice and box received with the product.

4. In case the returned product is found ineligible for a refund, we will send the product back to you.

5. You will have the option to get a refund, or exchange the product.

6. In case of a prepaid order, you will receive the refund in your payment method within 7-10 business days.

7. Replacements are subject to the availability of products.

Q. How to return a damaged, defective or wrong product?

A. To return a damaged, defective or wrong product, please follow the following steps:

Q. What is www.buyriseandshine.com’s cancellation policy?

A. An order once placed can not be cancelled. To check more about order cancellation please call us at +91 9853160160.

1. Notify us within 14 days of receiving the products by emailing us at support@lustrouslashes.com or call us at +91 9853160160. Mention the issue, and whether you want a refund, or a similar product, or a different product.

2. Return the product in its original packaging, original box, price tags and invoice.

#Please Note:

1. Replacements are subject to the availability of particular products.

2. In case of a prepaid order, you will receive the refund amount in your payment method within 7-10 business days.

Q. In how many days will the product be delivered in the case of the product replacement process?

A. We will deliver you the replacement product within 10-15 working days after your request for the replacement of the product is approved by us.

Q. How to arrange a pickup to return my product?

A. Contact us at +91 9853160160 to initiate the return of your item. After explaining to you the return process, we will arrange for the pick-up of the item through our courier partners as per their availability.

Q. Are there any processing fees for replacements or returns?

A. There is no processing fee for returns or replacements. However, you will have to pay the difference amount if you are requesting a replacement with a product that is priced higher than the price of the product you want to replace.

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